Contact the MTA
MTA – Metropolitan Transport Authority of New York Contact Information:
There are many ways to contact the MTA via telephone, by letter and in person. The various methods are listed below:
Contact the MTA by Telephone – Phone Numbers
If you wish to call the MTA about the New York Subway or any other New York Transit system governed by the MTA, the phone numbers are as follows:
Contact the MTA Customer Service Line | 1 877 690-5116 or 212-878-7000 Available 24 hours If you are in the NYC area, you can also contact the MTA by calling 511 |
Travel information for non-English-Speaking People | 718-330-4847 Available 6 AM – 10 PM |
Travel Information for People with Disabilities | 718-596-8585 (TTY) 718-596-8273 Available 6 AM – 10 PM |
Lost and Found M, T, W, F, 8 AM – Noon Th, 11 AM – 6:30 PM | 212-712-4500 212-712-4501 |
Corporate Offices | 718-330-1234 Business Hours Only |
Subway Map Requests M – F, 9 AM – 5 PM | 718-330-3322 (TTY) 718-596-8273 646-252-6862 (fax) 646-252-6857 |
Bus Customer Relations Center | 888-692-8287 (fax) 718-927-7498 |
Paratransit Services Access-A-Ride Information (Application, Eligibility) Customer Information M – F, 9 AM – 5 PM | 877-337-2017 toll-free from area codes 212,347,718,516,631,914, and 845 codes 718-393-4999 from other area codes 718-393-4259 (TTY) |
TTY Reservations | 718-393-4257 |
Comments and Complaints | 718-330-3322 |
ADA Compliance M – F, 9 AM – 5 PM | 646-252-3053 (TTY) 646-252-3050 |
Elevator/Escalator Hotline To report a non-working escalator or elevator | 800-734-6772 (TTY) 718-596-8273800-734-6772 |
Special Events Line | 718-858-7272 |
Employment Center | 347-643-8237 |
NYPD Transit Bureau | 718-243-3441 |
MetroCard Customer Service | 212-638-7622 Available M – F, 7 AM – 11 PM Sa – Su, 9 AM – 5 PM |
Reduced Fare MetroCard M – F, 9 AM – 5 PM | 718-243-4999 (TTY) 718-596-8273 |
EasyPay Account Service Center Visually Impaired Balance Information | 877-323-RIDE 877-323-7433 800-861-9614 |
Contact the MTA Via Letter – Mailing Addresses
If you wish to write to the MTA about the New York Subway or any other New York Transit system governed by the MTA, the addresses are as follows:
President of the MTA Lawrence G. Reuter MTA New York City Transit 370 Jay Street Brooklyn, NY 11201-5190 |
Chairman of the MTA Peter S. Kalikow 347 Madison Avenue New York, NY 10017-3739 |
Executive Director and Chief Executive Officer of the MTA Elliot G. Sander 347 Madison Avenue New York, NY 10017-3739 |