Contact the MTA

MTA – Metropolitan Transport Authority of New York Contact Information:

There are many ways to contact the MTA via telephone, by letter and in person. The various methods are listed below:

Contact the MTA by Telephone – Phone Numbers

If you wish to call the MTA about the New York Subway or any other New York Transit system governed by the MTA, the phone numbers are as follows:

Contact the MTA Customer Service Line

1 877 690-5116 or 212-878-7000
Available 24 hours

If you are in the NYC area, you can also contact the MTA by calling 511

Travel information for non-English-Speaking People

718-330-4847
Available 6 AM – 10 PM

Travel Information for People with Disabilities

718-596-8585
(TTY) 718-596-8273
Available 6 AM – 10 PM

Lost and Found
M, T, W, F, 8 AM – Noon
Th, 11 AM – 6:30 PM

212-712-4500
212-712-4501

Corporate Offices

718-330-1234
Business Hours Only

Subway Map Requests
M – F, 9 AM – 5 PM

718-330-3322
(TTY) 718-596-8273
646-252-6862
(fax) 646-252-6857

Bus Customer Relations Center

888-692-8287
(fax) 718-927-7498

Paratransit Services
Access-A-Ride Information
(Application, Eligibility)
Customer Information
M – F, 9 AM – 5 PM

877-337-2017 toll-free from area codes
212,347,718,516,631,914, and 845 codes
718-393-4999 from other area codes
718-393-4259 (TTY)

TTY Reservations | 718-393-4257
Comments and Complaints | 718-330-3322

ADA Compliance
M – F, 9 AM – 5 PM

646-252-3053
(TTY) 646-252-3050

Elevator/Escalator Hotline
To report a non-working escalator or elevator

800-734-6772
(TTY) 718-596-8273800-734-6772

Special Events Line | 718-858-7272
Employment Center | 347-643-8237
NYPD Transit Bureau | 718-243-3441

MetroCard Customer Service

212-638-7622
Available
M – F, 7 AM – 11 PM
Sa – Su, 9 AM – 5 PM

Reduced Fare MetroCard
M – F, 9 AM – 5 PM

718-243-4999
(TTY) 718-596-8273

EasyPay Account
Service Center
Visually Impaired
Balance Information

877-323-RIDE
877-323-7433
800-861-9614

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Contact the MTA Via Letter – Mailing Addresses

If you wish to write to the MTA about the New York Subway or any other New York Transit system governed by the MTA, the addresses are as follows:

President of the MTA
Lawrence G. Reuter
MTA New York City Transit
370 Jay Street
Brooklyn, NY 11201-5190

Chairman of the MTA
Peter S. Kalikow
347 Madison Avenue
New York, NY 10017-3739

Executive Director and Chief Executive Officer of the MTA
Elliot G. Sander
347 Madison Avenue
New York, NY 10017-3739