New York Subway - is is not affiliated with the Metropolitan Transit Authority (MTA) of New York or any other New York subway government body, transit agency, provider or affiliate of the New York subway system. We cannot answer questions about your lost bag, broken Metrocards, train delays or subway train re-routes - the MTA contact numbers for these matters are in the MTA phone numbers section below.

To contact via email. Please Click Here
The mailing address for is:

The President
244 Fifth Avenue # 2094
New York, NY 10001

MTA New York SubwayMTA - Metropolitan Transport Authority of New York
The MTA is not affilated with in any way.
The MTA does not endorse, approve or work with in any way.
The MTA is not connected to in any way.

As a courtesy to our clients we have listed the MTA contact phone numbers below:

Travel Information Center
(also for MTA Bus)
Daily, 6 AM – 10 PM
Travel information for non-English-Speaking People
(also for MTA Bus)
Daily, 6 AM – 10 PM
Travel Information for People with Disabilities
Daily, 6 AM – 10 PM
(TTY) 718-596-8273
Lost and Found
M, T, W, F, 8 AM – Noon
Th, 11 AM – 6:30 PM
Main Offices 718-330-1234
Customer Service, Map Requests
M – F, 9 AM – 5 PM
Map orders (25 or more copies)
(TTY) 718-596-8273
(fax) 646-252-6857
Bus Customer Relations Center
All times
(fax) 718-927-7498

Paratransit Services
Access-A-Ride Information
(Application, Eligibility)
Customer Information
M – F, 9 AM – 5 PM

877-337-2017 toll-free from area codes
212,347, 718,516,631,914, and 845
718-393-4999 from other area codes
718-393-4259 (TTY)

TTY Reservations 718-393-4257
Comments, Complaints 718-330-3322
TTY Comments, Complaints 718-596-8273
ADA Compliance
M – F, 9 AM – 5 PM
(TTY) 646-252-3050

Elevator/Escalator Hotline
All times

To report a non-working escalator or elevator

(TTY) 718-596-8273


Special Events Line 718-858-7272
Employment Center 347-643-8237
NYPD Transit Bureau
All hours
MetroCard Customer Service
M – F, 7 AM – 11 PM
Sa – Su, 9 AM – 5 PM
Reduced Fare MetroCard
M – F, 9 AM – 5 PM
(TTY) 718-596-8273

Account Service Center

Visually Impaired Balance Information
All times



MTA Mailing Addresses

If you wish to write to the MTA about the New York Subway or any other New York Transit system governed by the MTA, the addresses are as follows:

President of the MTA
Lawrence G. Reuter
MTA New York City Transit
370 Jay Street
Brooklyn, NY 11201-5190
Chairman of the MTA
Peter S. Kalikow
347 Madison Avenue
New York, NY 10017-3739
Executive Director and Chief Executive Officer of the MTA
Elliot G. Sander
347 Madison Avenue
New York, NY 10017-3739