New York Subway - nysubway.com
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nysubway.com is is not affiliated with the Metropolitan Transit Authority (MTA) of New York or any other New York subway government body, transit agency, provider or affiliate of the New York subway system. We cannot answer questions about your lost bag, broken Metrocards, train delays or subway train re-routes - the MTA contact numbers for these matters are in the MTA phone numbers section below.

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MTA New York SubwayMTA - Metropolitan Transport Authority of New York
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As a courtesy to our clients we have listed the MTA contact phone numbers below:

Travel Information Center
(also for MTA Bus)
Daily, 6 AM – 10 PM
718-330-1234
Travel information for non-English-Speaking People
(also for MTA Bus)
Daily, 6 AM – 10 PM
718-330-4847
Travel Information for People with Disabilities
Daily, 6 AM – 10 PM
718-596-8585
(TTY) 718-596-8273
Lost and Found
M, T, W, F, 8 AM – Noon
Th, 11 AM – 6:30 PM
212-712-4500/4501
Main Offices 718-330-1234
Customer Service, Map Requests
M – F, 9 AM – 5 PM
Map orders (25 or more copies)
718-330-3322
(TTY) 718-596-8273
646-252-6862
(fax) 646-252-6857
Bus Customer Relations Center
All times
888-692-8287
(fax) 718-927-7498

Paratransit Services
Access-A-Ride Information
(Application, Eligibility)
Customer Information
M – F, 9 AM – 5 PM

877-337-2017 toll-free from area codes
212,347, 718,516,631,914, and 845
718-393-4999 from other area codes
718-393-4259 (TTY)

TTY Reservations 718-393-4257
Comments, Complaints 718-330-3322
TTY Comments, Complaints 718-596-8273
ADA Compliance
M – F, 9 AM – 5 PM
646-252-3053
(TTY) 646-252-3050

Elevator/Escalator Hotline
All times

To report a non-working escalator or elevator

800-734-6772
(TTY) 718-596-8273

800-734-6772

Special Events Line 718-858-7272
Employment Center 347-643-8237
NYPD Transit Bureau
All hours
718-243-3441
MetroCard Customer Service
M – F, 7 AM – 11 PM
Sa – Su, 9 AM – 5 PM
212-638-7622
Reduced Fare MetroCard
M – F, 9 AM – 5 PM
718-243-4999
(TTY) 718-596-8273

EasyPay
Account Service Center

Visually Impaired Balance Information
All times

877-323-RIDE
877-323-7433

800-861-9614


MTA Mailing Addresses

If you wish to write to the MTA about the New York Subway or any other New York Transit system governed by the MTA, the addresses are as follows:

President of the MTA
Lawrence G. Reuter
MTA New York City Transit
370 Jay Street
Brooklyn, NY 11201-5190
Chairman of the MTA
Peter S. Kalikow
347 Madison Avenue
New York, NY 10017-3739
Executive Director and Chief Executive Officer of the MTA
Elliot G. Sander
347 Madison Avenue
New York, NY 10017-3739